Careers

Customer Success Engineer

By May 1, 2019 No Comments

About Xage

Xage delivers the first and only blockchain-protected security platform for the Industrial Internet of Things (IIOT). The Xage Security Fabric forms the essential trusted foundation for interactions between machines, people, apps and data. Xage leverages blockchain to distribute authentication and private data across the network of devices, creating tamper-proof communication, authentication and trust. Xage supports any-to-any interaction, secures access to existing industrial systems, underpins continuous edge-computing operations even in the face of irregular connectivity, and gets stronger and stronger with every device added to the network. Xage customers include leaders in the largest industries, spanning energy, utilities, mining and manufacturing.

 

About the role

Xage is looking for a Customer Success Engineer. The responsibility of this role is to provide our customers with technical expertise and professional services to make sure they are meeting their objectives.

 

Responsibilities

  • Assist customers in implementing custom integrations and workflows to ensure Xage Security solutions are fully integrated into their operations
  • Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams
  • Provide training and coaching to customers on how to establish and manage their Xage Security Suite deployment
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
  • Stay customer-obsessed & represent the customer internally in influencing product roadmap and improvements
  • Work with customers and internal stakeholders to define technical solutions that meet customer use cases and requirements using a combination of internal and in some cases 3rd party software/hardware/tools
  • Identity gaps in product functionality and flexibility and proactively work with product management and engineering organizations to address these gaps using a combination of internal R&D and technology/product partnerships

 

About you

Must Have

  • B.S degree in Computer Science or Engineering
  • You are smart, get things done, have great energy and thrive in a fast paced early-stage startup environment
  • Customer focus, understand customer needs and not only what customers say. People skills to gain customers respect and compassion
  • Comfortable in teaching and coaching technical subjects.
  • Excited to move fast and know how to prioritize and make critical decisions
  • Full ownership (unafraid to own mistakes), ability to execute
  • Linux system administration & troubleshooting experience
  • Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
  • Comfortable with one high-level programming language
  • Proficient in Shell/Bash/Python/C++
  • Network debugging skills
  • Broad knowledge of, and experience in, fundamental information security concepts
  • Knowledge of virtual machines (VirtualBox, Vagrant) and containerization technologies (Docker)
  • Ability to travel based on the needs of the business. Up to 40%
  • Excellent written and verbal communication skills
  • A high degree of self-motivation and flexibility
  • Demonstrate ability to think outside the box

Nice to Have

  • Graduate degree (M.S) in Computer Science or Engineering
  • Experience in customer-facing roles
  • Understanding of security products and secure coding techniques
  • Hands-on technical knowledge and experience working with industrial networking solutions, industrial control systems, or cybersecurity solutions (e.g. identity and access management)
  • Experience and understanding of the operational requirements of utility companies, oil & gas operators, renewable energy operators, and/or transportation operations
  • Comfortable with second programming language; particularly, scripting & rapid prototyping skills
  • Proven ability to influence cross-functional teams

Please send your resume to jobs@xage.com

White Paper

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the whitepaper

The current model of enterprise security is incapable of protecting Industry 4.0 with its intermittently connected, heterogeneous devices and applications, distributed across organizations and geographies. Today’s centralized IT security paradigm needs to be replaced by cybersecurity that is distributed, flexible and adaptive.